From time to time I enjoy getting a beverage from Starbucks. I tend to frequent the drive-thru more frequently than heading inside the store since I am, at my core, pretty lazy. I have noticed something peculiar regarding the typical Starbucks “greeting”.
“Thank you for choosing Starbucks, what can I get started for you today”?
Think about that greeting for a second…
To be honest, I would prefer that they make my drink, not just start it. To ask me if they can start my drink implies that I would have to finish making it! Do they think they can just hand me the ingredients and expect me to mix it myself?
Starbucks – how about you ask me “What can we make for you today”. It sure makes a lot more sense.